Delivery

WHEN SHOULD I EXPECT MY ORDER?

After your order is placed, you will receive an email confirming your order. From there, your order will be picked & processed by a member of our team. 

We aim to dispatch all orders within 1 working day. The cut off point for orders is 11am. All orders placed before 11am will be collected by our courier that afternoon & delivered within 1-2 days. 

PLEASE NOTE: During times of promotion this delivery time may be extended to up to 2-3  working days. We will contact you directly if there is a delay or issues with your order. We use an external courier company & therefore cannot guarantee delivery times if delayed by them due to situations beyond our control.

SHIPPING CHARGES

The shipping charge within Ireland is €6.
FREE shipping on all orders over €99.

INTERNATIONAL SHIPPING

International shipping starts from €20, depending on the destination country and/or order value.

Please note: this shipping charge does not include any customs duties, import taxes, or handling fees that may be applied by your country's customs authority. These charges are outside of our control and are the responsibility of the customer. DHL may collect these fees directly at the point of delivery.

WHO WILL DELIVER MY ORDER?

Within Ireland, we ship with An Post.
International orders are shipped with DHL Express.

HOW CAN I TRACK MY ORDER?

We use An Post for deliveries within Ireland and DHL Express for international deliveries. If your package is delayed, please contact our customer service team at hello@sheneilshoes.com or give us a call on 091 788405 and we will provide you with a tracking number so you can check the whereabouts of your package on An Post's website or DHL's website, or if you would prefer, we will happily track your package for you and let you know asap.