WHEN SHOULD I EXPECT MY ORDER?
After your order is placed, you will receive an email confirming your order. From there, your order will be picked & processed by a member of our team.
We aim to dispatch all orders within 1 working day. The cut off point for orders is 11am. All orders placed before 11am will be collected by our courier that afternoon & delivered within 1-2 days.
PLEASE NOTE: During times of promotion this delivery time may be extended to up to 2-3 working days. We will contact you directly if there is a delay or issues with your order. We use an external courier company & therefore cannot guarantee delivery times if delayed by them due to situations beyond our control.
The shipping charge within Ireland is €6.
FREE shipping on all orders over €85.
We offer standard international shipping to the following countries:
COUNTRY € RATE
FRANCE – 15.00
ITALY – 18.00
AUSTRIA – 15.00
BELGIUM – 13.00
BULGARIA – 16.00
CROATIA – 16.00
CYPRUS – 21.00
CZECH REPUBLIC – 16.00
DENMARK – 12.00
GERMANY – 15.00
FINLAND – 17.00
GREECE – 21.00
POLAND – 18.00
PORTUGAL – 16.00
SPAIN – 18.00
SWEDEN – 14.00
SWITZERLAND – 16.00
TURKEY – 18.00
THE NETHERLANDS – 16.00
HUNGARY – 20.00
ICELAND – 21.00
LATVIA – 19.00
LITHUANIA – 20.00
LUXEMBURG – 21.00
MACEDONIA – 20.00
MALTA – 20.00
NORWAY – 24.00
ROMANIA – 24.00
SLOVENIA – 17.00
SLOVAKIA – 15.00
AUSTRALIA - 32.00
UNITED STATES - 22.00
CANADA - 20.00
WHO WILL DELIVER MY ORDER?
We ship all of our orders with An Post.
HOW CAN I TRACK MY ORDER?
We use An Post for all deliveries & if your package is delayed please contact our customer service team at firstname.lastname@example.org or give us a call on 091 788405 & we will provide you with a tracking number that you can check the whereabouts of your package on An Post's website anpost.com or if you would prefer we will happily track your package for you & let you know asap.
WHAT HAPPENS AFTER I PLACE AN ORDER ONLINE?
Once you place an order on www.sheneilshoes.com you will receive a confirmation email detailing your purchase. Please keep this email in case you have any queries and need to contact us.
If your order is a ‘Click & Collect’ order, you will receive an email to let you know the product is ready for collection.
WHAT PAYMENT METHODS ARE ACCEPTED ONLINE?
Sheneilshoes.com accept the following methods of payment: Visa, MasterCard & Visa Debit. At present we only accept gift cards and credit notes in-store, they cannot be used as a form of payment online.
HOW LONG DOES DELIVERY USUALLY TAKE?
We aim for next for delivery on all orders placed before 11am. Orders placed after 11am on a Friday will be delivered the following Tuesday.
DOES SHENEIL SHOES COVER THE RETURN POSTAGE COST OF ITEMS?
No, unfortunately we do not cover the return postage cost of items to our store. We advise that when returning items to us that you used a secure form of delivery as we cannot be held responsible for items lost in transit.
If it is the case that you have been sent the wrong items please contact our team at email@example.com for further advice.
WHAT HAPPENS AFTER I RETURN MY SHOES?
If you choose to return your shoes by post, we will inspect them to ensure that they are unworn and fit for resale. We will then send you an email, to inform you that your shoes have arrived and your card will then be refunded the cost of the item (Delivery charge will not be refunded).
If you return your shoes in-store, we will inspect the shoes then and there to ensure that they are fit for re-sale. We will then inform you that will we credit your account through our online system or facilitate an exchange.
CAN I USE SHENEIL SHOES GIFT CARDS OR CREDIT NOTES ONLINE?
At present we only accept gift cards and credit notes in store. Unfortunately, they cannot be used as a form of payment online.
HOW RELIABLE IS PRODUCT AVAILABILITY?
Product availability is updated regularly. However, if there is an availability problem with an item displayed, we will contact you to advise you on further availability and confirm how you wish to proceed.
THE PRODUCT I RECEIVED LOOKS DIFFERENT TO THE PRODUCT ON THE WEBSITE?
All product images on our website are as accurate as possible, however due to the inconsistency of monitors/screens or colour tones, shades may not be exact to the product. Please contact our customer service team at firstname.lastname@example.org if you are unhappy with what you have received and we’ll do our best to rectify the problem quickly and fairly.
WHAT HAPPENS IF I RECEIVE THE WRONG PRODUCT?
In the unlikely event that we send you the wrong product, please contact our customer service team at email@example.com.
Please send the product back to us & fill in the Returns Form (this will be included in the initial delivery) detailing what happened. As soon as we receive the returned item we will dispatch the correct product. We will issue you with the postage refund for the return postage of the incorrect item to the card used for the purchase. Please include the receipt for postage in the parcel so that we can process your refund quickly and efficiently.